RETURN POLICY

Return Policy

We want you to feel confident in every choice you make for your little one. If your purchase isn’t quite the right fit, we’re here to guide you through the return process with care and ease.

Eligible purchases made directly through dadadababy.com may be returned within 14 days of delivery, or 30 days with Checkout+. Please review our policy below before starting your return through our Return Portal.

A Few Things to Know

• Extended Returns with Checkout+: Enjoy a 30-day return window, covered return shipping, and no restocking fee.
• Standard Returns: Without Checkout+, eligible returns must be initiated within 14 days of delivery. Customers are responsible for return shipping and a 20% restocking fee.
• Return Condition: Items must be unassembled, unopened, unused, and returned in their original packaging with all parts and accessories.
• Report Damage Promptly: Please inspect your order upon arrival and notify us of any damage or issues within 3 days of delivery so we can help.

Return Eligibility

Eligible Products

Eligible products purchased directly from dadadababy.com may be returned within the applicable return window, subject to the conditions outlined in this policy.

Sale, Promotional & Clearance Items

Products purchased as part of a sale or promotional event are considered final sale and are not eligible for returns or refunds. Clearance items are also final sale.

Discounts & Coupons

Certain discounts do not automatically make an otherwise eligible product ineligible for return. The following discounts remain eligible for returns, subject to the other terms of this policy:

• 10% welcome codes
• $50 or $100 off order-level coupon codes
• Eligible Bundle & Save discounts
• Tiered discounts based on order total

Products discounted by more than 10% are generally considered final sale unless an applicable exception applies.

Bundle Returns: Bundle items may be returned individually; however, partial returns will result in an adjustment to your refund to account for the bundle discount no longer applicable to the remaining items.

Non-Returnable Items

• Clearance and Final-Sale Products: Not eligible for returns or refunds.
• Non-dadada Baby Products: Products from other brands and vendors, including Wendy Anne, Little Unicorn, and Moonlight, are final sale and not eligible for returns or refunds.
• Replacement Parts: Purchased replacement parts are final sale and cannot be returned or refunded.
• Modified Products: Items that have been modified in any way are not eligible for returns.

Purchases from Retailers

Purchases made through our retail partners must be returned directly to the retailer where the item was purchased. Please review the retailer's return policy before purchasing, as terms may vary.

Return Windows, Shipping & Fees

Your return options depend on whether you selected Checkout+ at checkout.

All returns are subject to eligibility requirements. Items must be unassembled and unopened and must be returned in their original packaging.

How to Start a Return

To begin, visit our Return Portal.

1. Initiate your return: Follow the instructions in the portal to submit your request.
2. Prepare your product: Use the original packaging and include all parts, pieces, printed materials, accessories, and a copy of your packing slip.
3. Follow the return instructions: Return routing depends on the product's condition. Unopened products are returned to our Secaucus warehouse. Opened products approved for return are routed to Rebelstork.
4. Receive your refund: Once your return is received and inspected, please allow 7–10 business days for your refund to be processed.

Please follow the return instructions provided through our portal. Returns sent using unauthorized packaging or an alternative shipping method may not qualify for a refund. If you arrange your own return shipment, we recommend using a tracked and insured service. We cannot issue a refund for items lost or damaged in transit when an alternative return method is used. Returns received without the required packing slip may not qualify for a credit.

Damaged in Transit

We're sorry if your order arrives damaged. We want to help resolve the issue as quickly as possible.

Shipping Protection

For added peace of mind, shipping protection may be available at checkout through Redo. This coverage helps protect eligible orders against loss, theft, or damage during transit.

If your order is lost, stolen, or arrives damaged and you purchased shipping protection, you can submit a claim through our Return Portal.

Please report any damage to your order within 3 days of delivery and include photos of the damaged product and its packaging. Keep all original packaging until your claim has been resolved.

Claims are subject to the applicable shipping protection terms and eligibility requirements. Purchasing shipping protection does not change our return policy for unwanted items or products that are otherwise ineligible for return.

Please notify us within 3 days of delivery if your product arrives damaged or with missing or defective parts.

We kindly ask that you do not refuse a ground shipment solely because the box appears damaged. Our products are carefully packaged, and in many cases, only a replacement part is needed.

To report damage or request assistance:

• For a damaged item: Select “Start a claim” in our Return Portal.
• For replacement parts: Select “Start a return” in the portal and indicate that you need replacement parts.

Please provide clear digital photos of the damaged piece and the shipping box, and keep all original packaging until your claim is resolved. We cannot arrange pickup or replacement for damaged items unless the original packaging is available.

If an item is refused due to suspected damage and inspection confirms no damage, you may be responsible for the resulting shipping costs.

Questions?

We're always happy to help. If you have questions about your return eligibility or need assistance with the process, please reach out to our customer care team at service@dadadababy.com. We're here to help you find the best solution for your family.